Many people don’t realize they can choose where to get their physical therapy. Choosing a physical therapy provider that sets high standards of performance can make the difference between the fastest possible recovery and a disappointing or frustrating experience. Industry standards of care for physical therapy simply meet the minimum acceptable criteria for quality of treatment and conduct, but Avantgarde Rehabilitation is about more than maintaining minimum standards. That’s why we have developed our own Standards Of Care & Performance. We hope our Standards of Care & Performance help you understand important considerations when choosing your care.
All licensed physical therapists meet the requirements of the state licensing board. Some physical therapists get additional training and certifications for techniques proven to be uniquely effective for treating certain conditions. These advanced skills offer patients a variety of treatment options for their condition. Avantgarde Rehabilitation therapists are required to have advanced training in select specialties chosen by our clinical director for their effectiveness when treating certain conditions.
Avantgarde Rehabilitation provides care best suited to patients, not insurance companies. Many PT providers set up their practice to minimize costs in response to the continued pressure from insurance companies. One of the most common industry-wide reactions to this pressure is to reduce the time with the physical therapist and increase the number of patients per hour. This can greatly impact the quality of care and the patient experience.
Many institutions face challenges that impact the patient experience and create that “Why can’t they treat me more like a person than a number” and “I can’t wait to get out of here” feeling. That is a reflection of a low standard for “customer service.” Our standard is to provide an experience that is as satisfying and enjoyable as possible. To do that we’ve addressed some of the most common service complaints and frustrations reported at many facilities including long wait times, confusion with insurance and paper work, reporting, and poor customer service.